Diyaval accounts are created by the organisation you work for, in its Diyaval platform; you cannot create an account in the mobile app. Deletion therefore works as follows.
Option 1: ask your organisation
Your organisation's Diyaval administrator can close your user account and delete your personnel record in the platform at once.
Option 2: ask Diyaval directly
- Email [email protected] with the subject "Diyaval account deletion request".
- Include your full name, the organisation you use Diyaval with, the App address you sign in to and the phone number or email registered in your account. Do not send your password or identity number.
- We confirm receipt within 3 business days and verify your identity by contacting the details registered in your account.
- We pass the request to your organisation (the data controller) and, unless the organisation shows a legal obligation to keep the data, close your account and delete your personal data within 30 days. We tell you the outcome by email.
What is deleted and what is kept
- Deleted: your user account, sign-in credentials, profile and the photos and location records linked to your account that are not required by law.
- Kept by your organisation, if the law requires: personnel and attendance records employers must keep under labour and social-security law, and invoices and accounting records under tax law (usually 5 to 10 years). These are kept only for the statutory period and then deleted.
- Backups: copies in backups are removed as backups rotate.
Data on your phone
Uninstalling the App deletes all data it stored on your device.