This guide explains, step by step, how an order is placed on diyaval.com, as required by the Regulation on Service Providers and Intermediary Service Providers in Electronic Commerce.
1. Choose modules
On the pricing page, add the modules you need to your cart. If a module needs another module to work, that module is added automatically and marked "required". The Platform Foundation is included once in every order.
2. Review your cart
The cart shows one-time fees, first-year usage fees, VAT, the total payable today and the yearly renewal amount separately. You can change quantities or remove items. Items priced per project cannot be paid online; you can send the cart to us as a quote request.
3. Enter billing details
Choose whether you are ordering as a company/sole trader or as an individual and enter your invoice details. Mistyped details can be corrected at any point before you confirm the order, using "Edit billing details" or "Edit cart".
4. Read and approve the documents
The Pre-Contract Information Form and the Distance Sales and Service Agreement are generated with your details and cart and shown in full. You approve each separately, and separately approve that the service starts within the withdrawal period. The "Confirm order and continue to payment" button creates a payment obligation.
5. Pay securely
Card details are entered on the licensed payment institution's secure page, with 3D Secure verification by your bank. Diyaval never sees or stores your card details.
6. Confirmation and storage of the agreement
When payment is confirmed you receive an email with the order summary and, as attachments, the documents you approved. Diyaval keeps a copy of the agreement for 10 years; you can ask for it to be sent again at any time by writing to [email protected].
7. Activation and invoice
Modules are activated within 3 business days of payment and you are notified by email. Your e-invoice or e-archive invoice is sent within 7 days.
Language and codes of conduct
Agreements are concluded in Turkish; an English translation is provided for convenience. Diyaval is not subject to any professional code of conduct relevant to these sales.