What is delivered
Diyaval sells the right to use software modules. There is no physical product, packaging or shipping, and no delivery fee.
When
Within 3 business days of payment confirmation (business days are Monday to Friday, excluding public holidays in Türkiye). Most orders are activated sooner.
How
If you already use Diyaval, the modules appear in your existing company account. If you are new, a company account is opened under a Diyaval address assigned to you and the administrator sign-in details are emailed to the address in your order. You are notified by email when activation is complete; that date is the delivery date.
Mobile application
The Diyaval mobile application is free to download from the App Store and Google Play. Users sign in with the account their organisation creates for them in the platform.
Onboarding and training
Purchased hours are delivered by video call on dates agreed with you and must be used within 12 months of the order date.
Delays
If activation cannot be completed on time we inform you before the deadline. You may then terminate and receive a full refund.