This agreement sets the ongoing rules for using the Diyaval platform. It is an annex to the Distance Sales and Service Agreement concluded with each order and also applies to customers who order by quote and invoice.
1. Definitions
Platform: the Diyaval web software, mobile application and related services. Customer: the buyer named in the order. User: a person the Customer authorises to use the Platform. Customer Data: data entered into the Platform by the Customer or its Users.
2. Licence
Diyaval grants the Customer a non-exclusive, non-transferable right, without the right to sublicense, to use the ordered modules for its own business through its Users during the term. One-time licensed modules may be used for as long as the Platform Foundation term is active.
3. Users and accounts
The Customer's administrator creates Users, assigns roles and permissions, and removes access for people who leave. The Customer is responsible for actions taken through its Users' accounts and for keeping credentials confidential. Named user licences may not be shared.
4. Fees, renewal and pro rata additions
Fees are those in the order. All annual items share one renewal date. Annual items added later are priced pro rata to that date. Renewal is not automatic: Diyaval sends the renewal fee and payment link at least 30 days before the renewal date; if it is not paid, the items close at term end and data remains read-only for 90 days.
5. Service level and maintenance
Diyaval operates the Platform with due care and takes reasonable measures for continuity. Planned maintenance is announced at least 24 hours in advance and carried out outside business hours where possible. Support is available via [email protected] and +90 332 606 29 94 during —.
6. Data, hosting and backups
Customer Data belongs to the Customer. It is hosted in — and backed up on the basis of: —. Diyaval processes personal data in Customer Data only as data processor under the Data Processing Agreement.
7. Integrations
The Platform can connect to third-party systems such as the Revenue Administration (e-invoice, e-archive), marketplaces, banks, cargo and accounting software. Those systems are operated by their providers under their own terms; their outages or changes are outside Diyaval's control, and Diyaval adapts integrations within a reasonable time.
8. Changes to the Platform
Diyaval improves the Platform continuously. It will not remove a core function of a module during a paid term without offering an equivalent or a pro rata refund.
9. Suspension
Diyaval may suspend access, after notice where possible, if there is a serious security risk, unlawful use, or use that endangers other customers. Suspension is limited to what is necessary and lifted when the cause is removed.
10. End of agreement and data export
The Customer may export its data in Excel/CSV format during the term and the 90-day read-only period. Customer Data is then deleted from live systems and removed from backups as backups rotate, except where retention is required by law.
11. Liability
For company customers, Diyaval's total liability, except for intent and gross negligence, is limited to fees paid in the 12 months before the event; indirect loss and loss of profit are excluded. Consumers' mandatory rights are reserved.
12. Law and jurisdiction
Turkish law applies. Courts and enforcement offices of Konya have jurisdiction for company customers, subject to mandatory mediation; consumer disputes follow the consumer rules in the order agreement.