This is Diyaval's official support page for its mobile applications. You can use these channels for sign-in problems, application errors, security concerns, feature questions, accessibility feedback, privacy requests and account or data deletion.
Support channels
- Email: [email protected]
- Telephone: +90 332 606 29 94 or +90 541 881 89 35
- Address: Selçuk University Technology Development Zone No: 67, Selçuklu, Konya, Türkiye
- Web form: Contact Diyaval
Information that helps us investigate
Where possible, include the application name and version, device model, operating-system version, your organisation, the date and time of the issue, the steps that led to it and the exact error message. A screenshot or short recording may help, but remove or cover personal, confidential, payment or authentication information before sending it.
Do not send passwords, one-time verification codes, private cryptographic keys or complete card information. Diyaval support will not ask for them.
Security reports
If you believe you have found a security vulnerability, stop testing before accessing or changing other people's data. Send the affected application or URL, version, reproduction steps and non-sensitive evidence to [email protected]. The Information Security Notice also applies.
Privacy and deletion
See the Mobile Application Privacy Policy for data practices. To request deletion of an account and associated data, follow the steps on the Account and Data Deletion page.
Organisation-managed services
If your employer or customer organisation provided the account, its authorised administrator may be the fastest route for role, access, module and organisation-record questions. Diyaval can still receive security, privacy and deletion requests directly and will coordinate verification where necessary.