The form below is generated for every order with the buyer's details and the exact items, prices and totals in the cart, and is shown in full before payment. The version on this page shows its fixed content; buyer details and the item table are filled in during checkout.
Pre-Contract Information Form
Order no: (assigned on confirmation) · Issued: 28.10.2026 03:00 (Türkiye time)
This form is provided before you confirm your order and enter payment details, in accordance with Turkish Consumer Protection Law No. 6502 and Articles 5 and 6 of the Distance Contracts Regulation. It forms an integral part of the Distance Sales and Service Agreement concluded on your confirmation. The Turkish version prevails in case of conflict.
1. Seller / service provider
| Legal name | Diyaval |
|---|---|
| MERSİS number | — |
| Trade registry | Konya Ticaret Sicili Müdürlüğü |
| Tax office / number | Meram / 9140268457 |
| Address | Selçuk University Technology Development Zone No: 67, Selçuklu, Konya, Türkiye |
| Registered e-mail (KEP) | — |
| Telephone | +90 332 606 29 94 |
| [email protected] |
The same address, telephone and email are used for complaints and requests. No extra charge above the ordinary tariff applies to the telephone line.
2. Buyer
| Company | (entered at checkout) |
|---|---|
| Authorised person | (entered at checkout) |
| Tax office | (entered at checkout) |
| Tax number | (entered at checkout) |
| Address | (entered at checkout) / |
| Telephone | (entered at checkout) |
| (entered at checkout) |
3. Main characteristics of the services
The items purchased are modules of the Diyaval enterprise software platform, used through a web browser and the Diyaval mobile application. Modules are not physical goods; they are activated in the Buyer's Diyaval company account after payment is confirmed. The scope of each module is described at https://diyaval.com/en/modules.
- One-time items are paid once. A module licensed for a one-time fee can be used without a time limit for as long as the Platform Foundation usage term is active. Onboarding and training hours must be used within 12 months of the order date.
- Annual use items are valid for 12 months from activation. All annual items share one renewal date. They do not renew automatically; renewal takes place when the Buyer pays following the Seller's renewal notice.
4. Price and payment
| Service / module | Charge type | Qty | Unit (excl. VAT) | Amount (excl. VAT) | VAT (20%) | Total |
|---|---|---|---|---|---|---|
| During checkout every item in your cart is listed here with its charge type and amounts excluding and including VAT, followed by separate lines for one-time fees, first-year usage fees, VAT, the total payable today and the annual renewal fee. | ||||||
All taxes are included. As there is no physical delivery, there are no shipping, delivery or other additional costs. Payment is made by credit or debit card on the secure payment page of a payment institution licensed by the Central Bank of the Republic of Türkiye under Law No. 6493. Card details are not transmitted to or stored by the Seller. Where instalments are offered, the number of instalments and any additional cost are shown on the payment page under the card-issuing bank's terms.
An e-invoice (or e-archive invoice if the Buyer is not registered for e-invoicing) is issued within 7 days of payment confirmation and sent to the email address above.
5. Performance (delivery)
Modules are activated within 3 business days of payment confirmation. If the Buyer does not have a Diyaval account, one is created within the same period and the sign-in details are emailed to the Buyer. Onboarding and training hours are delivered by video call on dates agreed with the Buyer.
Technical requirements: an internet connection and a current version of Google Chrome, Microsoft Edge, Mozilla Firefox or Safari; for mobile use, the current version of the Diyaval app from the App Store or Google Play. Technical protection measures: access requires a user name and password; permissions are assigned by role by the Buyer's administrator; connections are encrypted with TLS.
6. Right of withdrawal
A Buyer who is a consumer may withdraw from the contract within 14 days of its conclusion without giving reasons and without penalty.
When the right of withdrawal does not apply: Under Article 15(ğ) and (h) of the Distance Contracts Regulation, the right of withdrawal does not apply to services performed instantly in electronic form or to services whose performance begins, with the consumer's approval, before the withdrawal period ends. When ordering you separately approve that performance begins within the withdrawal period. Your right of withdrawal therefore ends when the modules are activated in your account.
If your withdrawal notice reaches the Seller before activation, the full amount is refunded to the card used within 14 days of receipt. You can send the notice by email to [email protected], to the KEP address —, or in writing to Selçuk University Technology Development Zone No: 67, Selçuklu, Konya, Türkiye. Quoting the order number is sufficient.
A Buyer acting as a merchant has no statutory right of withdrawal. The Seller nevertheless refunds the full payment in the same way if a written cancellation request is received before activation.
7. Complaints and disputes
Complaints can be sent through the contact channels above. Consumers may apply, within the monetary limits announced annually by the Ministry of Trade, to the Consumer Arbitration Committee where they reside or where the transaction was made, and above those limits to the Consumer Court. Applications can also be made through the e-Government Consumer Information System (TÜBİS).
8. Personal data
The information you provide is processed for the purposes and periods described in the KVKK Disclosure Notice. Your explicit consent is not requested for concluding and performing the order.