Diyaval modules are digital services activated in your account; nothing is shipped or returned physically. The table below shows what happens in each situation.
| Situation | Consumer buyer | Company buyer |
|---|---|---|
| Request reaches us before modules are activated | Full refund (right of withdrawal) | Full refund (voluntary) |
| Request after activation, one-time licence fees | No refund: right of withdrawal ended on activation (Distance Contracts Regulation Art. 15(ğ), (h)) | No refund |
| Termination of annual items after activation | Refund for full unused months | Use continues until term end; no refund |
| Unused onboarding/training hours after 12 months | Refunded | Lapse |
| Diyaval does not activate within 3 business days | You may terminate; full refund | You may terminate; full refund |
| Duplicate or erroneous charge | Full refund of the excess | |
How to request
Email [email protected], send KEP to — or write to Selçuk University Technology Development Zone No: 67, Selçuklu, Konya, Türkiye, quoting your order number. Replying to the order confirmation email is enough. A cancellation or termination may be made by the same method used to place the order.
How refunds are paid
Refunds are made within 14 days of receipt of your request, to the card used for payment, in a single amount even if you paid in instalments. When the amount reaches your account depends on your bank. If an invoice has been issued, a return invoice or credit note is processed according to tax rules; company buyers may be asked to issue a return invoice.
Annual renewals
Annual items are never renewed or charged automatically. If you do not want to renew, simply do not pay the renewal; there is nothing to cancel.